FRTs by Hour of Day
This widget shows how long a ticket has been waiting based on the hour it was first responded to. It can help you understand where your biggest lags are in response time -- if hours right after lunch show long median FRTs, for example, you may need to consider better staggering the times team members break for lunch.
You can view this as a linear timeline or radial chart based on what's easiest for you to understand visually.
![FRT by Hour - Radial.png 734](https://files.readme.io/08743a1-FRT_by_Hour_-_Radial.png)
Hover your mouse anywhere inside the circle to see the median and p95 for that hour
![FRT by Hour - Linear.png 731](https://files.readme.io/5213908-FRT_by_Hour_-_Linear.png)
Hover over any segment to see the median or p95 for that hour
Updated 10 months ago