FRTs by Hour of Day

This widget shows how long a ticket has been waiting based on the hour it was first responded to. It can help you understand where your biggest lags are in response time -- if hours right after lunch show long median FRTs, for example, you may need to consider better staggering the times team members break for lunch.

You can view this as a linear timeline or radial chart based on what's easiest for you to understand visually.


Hover your mouse anywhere inside the circle to see the median and p95 for that hour


Hover over any segment to see the median or p95 for that hour