Frame works by pulling in data from other data sources, such as standard ticketing software, CRMs, or custom databases.
Frame does not push changes and updates back to the source system. This is both to allow for retroactive experimentation in Frame and because many source systems do not allow any changes after the ticket is closed -- even via API.
To connect Frame to a source, visit the connectors page in the Admin section of your domain (
/domains/YOURDOMAIN/connectors), click the source you want to connect, and follow the authorization workflow.