Understanding Data Availability

What systems can connect to Frame?

The availability of sources to connect is determined by your subscription level:

Team + Business Tier Sources: Zendesk, Intercom, Slack, Freshdesk, Help Scout, and CSV Uploads
Enterprise Tier Sources: Salesforce Service Cloud, Custom API Connections

When does my data become available?

Once you've connected a data source, Frame will receive all new message data more or less immediately. There should be minimal delay between when a user sends a message and when it appears in Frame.

Note that Frame will continue to receive new data from a source until the connector is manually disabled.

How much historical data can I see?

Team plans will backfill approximately 3 months of data. Business and enterprise plans may have custom backfill windows as well as custom data retention policies.

How long it takes to complete the data import depends on the volume of data and source API. Some products are more supportive of bulk export actions than others.