Zendesk, Salesforce Service Cloud, Intercom, Slack, Freshdesk, Help Scout, CSV Uploads, Scheduled CSV Ingest (from your data source), and Custom API Connections
Once you've connected a data source, Frame will receive all new message data more or less immediately. There should be minimal delay between when a user sends a message and when it appears in Frame.
Note that Frame will continue to receive new data from a source until the connector is manually disabled.
We typically backfill data based on preference. We can also implement custom data retention policies to wipe data older than x months.
How long it takes to complete the data import depends on the volume of data and source API. Some products are more supportive of bulk export actions than others.
Updated 8 months ago