Understanding Data Availability

What systems can connect to Frame?

Zendesk, Salesforce Service Cloud, Intercom, Slack, Freshdesk, Help Scout, CSV Uploads, Scheduled CSV Ingest (from your data source), and Custom API Connections

When does my data become available?

Once you've connected a data source, Frame will receive all new message data more or less immediately. There should be minimal delay between when a user sends a message and when it appears in Frame.

Note that Frame will continue to receive new data from a source until the connector is manually disabled.

How much historical data can I see?

We typically backfill data based on preference. We can also implement custom data retention policies to wipe data older than x months.

How long it takes to complete the data import depends on the volume of data and source API. Some products are more supportive of bulk export actions than others.