The Scores dashboard provides increased visibility into factors that impact customer experience. This dashboard comes with pre-configured scores that can measure every conversation, with multiple factors contributing to each score. Scores can tell us what makes an experience difficult, what makes customers unhappy, and what makes your team's experience challenging or inefficient.

Every view on a dashboard includes at least three options in its top-right corner:

  • Tooltip explaining what the view is
  • Maximize the view
  • Export the view's data (including data not shown) to a CSV

What’s Next