This widget shows how long a ticket has been waiting based on the day it was first responded to. It can help you understand where your biggest lags are in response time -- if you're seeing high FRTs for all days in the beginning of the week, it may mean you're seeing more support requests over the weekend than can be handled on Monday alone. This can help you consider whether you should staff somebody over the weekend or have someone come in early on Monday to better triage requests before the rest of the team arrives.
You can view this as a linear timeline or radial chart based on what's easiest for you to understand visually.
Updated 4 months ago