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Help CenterEnterprise API

Getting Started

  • Understanding Data Availability
    • Connecting Basic Sources
    • Connecting Zendesk
    • Connecting Salesforce
    • Connecting Help Scout
    • Connecting Slack
    • Connecting Gainsight NXT
    • Connecting Chorus
    • Pushing to productboard
  • Mastering the Search Bar
    • Search Filter Explanations
  • Saving and Sharing Views
  • Navigating Records
    • Contact Drilldowns
    • Tag Drilldowns
    • Widget Drilldowns
  • Optimizing Tag Setups
    • Auto-Tagging
    • Tag Management
    • Bulk Edit Tags
  • Leveraging Weekly Briefings
  • Okta SSO Integration Guide

Dashboards Overview

  • Browse
  • Scores
    • Score Cards
    • Breakdown and Distribution
    • Score Factors
    • Correlated Tags
    • Score Tiers and Flags
    • Time Period Selector
    • Scores Overtime
    • Signal-Based Scores Bound by a Range
  • Reports
    • Viewing Reports
    • Troubleshooting Reports
    • Configuring Reports
    • Insights

CONFIGURATION

  • Scores Dashboard
  • Scores
  • Breakdowns
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Team Effort

Suggest Edits

Understand how active each of your team members is. "Agent" is a role defined by the source system on a per-message basis.

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Click on any piece of the circle to open up the widget drilldown for that agent.

🚧

Not seeing all of your agents?

Reach out to our team with details on what agents are missing from view and we can help make sure they're captured correctly.

Updated over 1 year ago