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Getting Started

  • Understanding Data Availability
    • Connecting Basic Sources
    • Connecting Zendesk
    • Connecting Salesforce
    • Connecting Help Scout
    • Connecting Slack
    • Connecting Gainsight NXT
    • Connecting Chorus
    • Pushing to productboard
  • Mastering the Search Bar
    • Search Filter Explanations
  • Saving and Sharing Views
  • Navigating Records
    • Contact Drilldowns
    • Tag Drilldowns
    • Widget Drilldowns
  • Optimizing Tag Setups
    • Auto-Tagging
    • Tag Management
    • Bulk Edit Tags
  • Leveraging Weekly Briefings
  • Okta SSO Integration Guide

Dashboards Overview

  • Browse
  • Scores
    • Score Cards
    • Breakdown and Distribution
    • Score Factors
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    • Time Period Selector
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    • Signal-Based Scores Bound by a Range
  • Reports
    • Viewing Reports
    • Troubleshooting Reports
    • Configuring Reports
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CONFIGURATION

  • Scores Dashboard
  • Scores
  • Breakdowns
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Daily FRTs

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This view shows two dots for each day: the median and the 95th percentile FRT for the day. You can use it to understand whether there were any specific days where your response times differed from the norm.

1461

Hover over any dot to see the details that make it up

Updated over 1 year ago