Customer Engagement
Use this to understand which customers are taking the most time to communicate with your team. The outer ring shows activity per email address, while the inner ring groups these by email domain.
Hover over any piece on the inner ring to see what % of volume is made up by an email domain
Hover over any piece on the outer ring to see what % of volume is made up by a specific customer
Looking for more detail into domains or specific customers?
Try downloading a .csv file which will give you a full breakdown of volume for each individual email user (their domain, active time, exchanges, messages, and starts). Alternatively, you can change your search to filter by "+org: emailconvention.com" or "+contact: contact@email.com".
Updated over 1 year ago