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Frame Help Center

Welcome to the Frame Help Center developer hub. You'll find comprehensive guides and documentation to help you start working with Frame as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Customer Engagement

Use this to understand which customers are taking the most time to communicate with your team. The outer ring shows activity per email address, while the inner ring groups these by email domain.

Hover over any piece on the inner ring to see what % of volume is made up by an email domain

Hover over any piece on the outer ring to see what % of volume is made up by a specific customer

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Looking for more detail into domains or specific customers?

Try downloading a .csv file which will give you a full breakdown of volume for each individual email user (their domain, active time, exchanges, messages, and starts). Alternatively, you can change your search to filter by "+org: emailconvention.com" or "+contact: [email protected]".

Updated 6 months ago

Customer Engagement


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