Agent Co-occurrence

This view shows how often the tags you have selected in the legend show up in conversation for a particular agent. This is a great place to understand whether you may have specific team members that are constantly being praised or that may be an expert in a specific type of product based on the cases they've handled in the past.

Hover over a number to see what two tags are intersecting, or click on it to open up the relevant exchanges.Hover over a number to see what two tags are intersecting, or click on it to open up the relevant exchanges.

Hover over a number to see what two tags are intersecting, or click on it to open up the relevant exchanges.